Refund & Return Policy

At Velvet Rabbit, every order is carefully prepared and packaged by hand.

Due to the nature of cosmetic and personal care products, we do not accept returns or exchanges on opened or used items for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@velvetrabbitlab.com. Include your order number and photos of the item and packaging so we can make it right.

If approved, we may offer a replacement, store credit, or refund at our discretion.

Please inspect your order upon arrival. Velvet Rabbit is not responsible for products that have been altered, improperly stored, or misused after delivery.

Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on your payment provider.